Returns & Exchanges

We want you to be completely satisfied with your ferm LIVING purchase, which is why we offer a 30-day return policy on all unused and original-packaged items. If your new home accessories or furniture aren't the perfect fit, we are here to help you navigate the return process seamlessly.

Return Process

• 1.
  Register Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all protective layers are intact to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via the portal and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Refund

  Hand over the package to your nearest authorized carrier; once received and inspected at our warehouse, your refund will be processed within 10 business days.